Effective Date: 02-26-2026
YourSip Telecom (“YourSip,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, contact us, use our services, or opt in to receive SMS messages from us.
1) Information We Collect
We collect information in the following ways:
A. Information you provide to us
Depending on how you interact with us, we may collect:
- Name, email address, phone number
- Company name and service address
- Account and service-related information (e.g., tickets, service requests, installation/support details)
- Communications you send us (emails, form submissions, chat messages, support notes)
When you visit our website, we may automatically collect:
- IP address and general location (city/state)
- Device identifiers, browser type, operating system
- Pages you view, links clicked, time spent, referring/exit pages
- Log data used for security and performance monitoring
We may use cookies, pixels, or similar technologies for:
- Site functionality and preferences
- Security and fraud prevention
- Analytics to understand website usage
Examples may include: [Google Analytics/GA4], [Google Tag Manager], [Meta Pixel] (only include what they actually use).
You can control cookies through your browser settings. Disabling cookies may affect site functionality.
2) How We Use Your Information
We use information we collect to:
- Provide, operate, and support our services
- Respond to inquiries and provide customer support
- Manage support tickets and service requests
- Send service-related communications (email/phone/SMS where applicable)
- Improve our website, service quality, and customer experience
- Maintain security, prevent fraud, and enforce our policies
- Comply with legal, regulatory, and contractual obligations
No sale of personal information. We do not sell personal information.
3) How We Share Information
We may share information in limited circumstances, including:
A. Service providers
We may share information with vendors who help us operate our business (for example: website hosting, analytics, customer support systems, CRMs, email delivery, SMS delivery platforms, and telecommunications carriers). These providers are permitted to use information only to perform services for us.
B. Legal and compliance
We may disclose information if required to comply with law, regulation, legal process, or government requests, or to protect the rights, property, and safety of YourSip, our customers, or others.
C. Business transfers
If we are involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction.
4) Data Retention
We retain personal information only as long as necessary to:
- Provide services and support
- Maintain business records
- Comply with legal, regulatory, and contractual requirements
When information is no longer needed, we take reasonable steps to delete or de-identify it.
5) Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, misuse, or alteration. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
6) Your Choices & Privacy Rights
You may request to:
- Access or correct certain personal information
- Request deletion of certain personal information (subject to legal/operational retention needs)
- Opt out of certain communications
To make a request, contact us using the information in the “Contact Us” section below.
State privacy rights: Depending on where you live, you may have additional rights under applicable state privacy laws (e.g., California, Colorado, Virginia, Connecticut, Utah). We will respond to verified requests as required by law.
7) Children’s Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
8) External Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of third parties. Please review their policies before providing information.
9) SMS Messaging Privacy (Customer Care & Account Notifications)
This section applies when you opt in to receive SMS messages from YourSip Telecom.
Information We Collect (SMS)
When you opt in to receive SMS messages, we may collect:- Your mobile phone number
- Your name (if provided)
- Account or service-related information necessary to provide support and status updates
How We Use SMS Information
We use collected information to:- Send customer care SMS messages related to support tickets and service requests
- Provide account notifications and service updates
- Send appointment confirmations and technician arrival windows
Example: “Your technician is on the way and should arrive between 8 AM – 12 PM.” - Respond to customer support inquiries
Message Frequency & Content
By texting START to (727) 618-3500, you consent to receive recurring automated SMS messages from YourSip Telecom messaging numbers, including but not limited to (727) 618-3500 and (727) 450-8200.Messages are strictly customer care and account notification related and are only sent in connection with an existing account or service request. Message frequency varies based on customer activity, typically 1–4 messages per week.
Message & Data Rates
Standard message and data rates may apply according to your mobile carrier plan. Participation in SMS messaging is not a condition of any YourSip Telecom service.Opt-Out Instructions
You may opt out at any time by replying STOP to any message. After opting out, you will no longer receive SMS communications. Certain information may be retained as required by law, regulatory, or compliance obligations.Help Instructions
For assistance, you may:- Reply HELP to any SMS message
- Email: helpdesk@yoursip.com
- Call: 727-450-8200
- Website: https://yoursiptelecom.com/
10) Policy Updates
We may update this Privacy Policy periodically. Any material changes will be posted on our website and/or communicated as required.
11) Contact Us
YourSip Telecom
35095 US Hwy 19 N
Palm Harbor, FL 34684
Phone: 727-450-8200
Email: helpdesk@yoursip.com
Website: https://yoursiptelecom.com/
